Key Responsibilities
The role holder will work as part of the Pensions team and fulfil a specific role which will be task oriented, carrying out clearly defined activities.
• Ensure clients receive regular and effective communication which is professional and delivered to the highest standards
• Maintain and develop good business relationships with internal and external customers
• Escalate any problems, mistakes, backlogs or issues immediately to line manager
• Assist with Payroll tasks
• Bank Reconciliations
• Report any breaches or complaints immediately to line manager and to Compliance
• Where risks are identified, ensure these are documented and reported to the line manager and compliance
• Achieve and maintain competence as required by the Company’s Training and Competence Scheme
• Contribute to process reviews, constantly seeking ways to streamline and improve the way in which we deliver the service
• Ensure all requests and work received from clients and IFAs are processed in line with laid down procedures, within regulatory timeframes and meet company service levels and standards and service level agreements
• Provide support to the line manager to ensure the overall team objectives are met
Knowledge and Skills
• Experience working in Financial Services / Finance preferred
• AAT Level 2 or above preferred
• Proficient in the use of Microsoft Office including Excel
• Good organisation skills and able to prioritise
• Demonstrate innovation and added value towards client’s needs
Working hours - Monday to Friday, 9am - 5pm most of the time, with 1 hour for lunch.
