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Displaying 1-25 of 44 jobs
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Posted 25/04/2024 by MMP Consultancy
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London. Responsibilities. Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our … more
Posted 22/04/2024 by MMP Consultancy
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London. Responsibilities. Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our … more
Posted 3 days ago by Spencer Clarke Group
My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis. The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance. About the role. Based … more
Posted a week ago by Finegreen
Provide managers and staff with professional, comprehensive and timely Human Resources advice and support, ensuring that the service provided is consistent with defined quality standards. Ensure that "every conversation is a coaching conversation" when advising managers on employee … more
Posted 4 days ago by Carrington Recruitment Solutions
Business Relationship Manager, Accountancy Audit, Compliance, L&D, Mainly Remote, 12 month FTC. Business Relationship Manager / Audit Learning & Development Manager required to work for a Professional Services company based in Central London. However, this role will mainly … more
Posted by Riverside Housing
To deputise as requested for the Commercial Property Manager. Proactively manage the commercial property portfolio - including marketing, letting, maintenance, compliance and landlord / tenant functions. To carry out all property management tasks as directed by manager or other …
Posted 16/04/2024 by The Oyster Partnership
HOUSING CUSTOMER SERVICE MANAGER. £30.00 - £37.00PHR UMBRELLA RATE. 12 MONTH INITIAL CONTRACT. ROLE BASED IN WEST LONDON. HYBID WORKING AVAILABLE. MUST HAVE WORKED WITHIN A HOUSING OR COUNCIL SETTING TO BE ELIGABLE. This is an outstanding opportunity for a high calibre customer services … more
Posted 23/04/2024 by Adecco
We are currently seeking an Operations Manager (Merchant Operations) to join our client's dynamic team in Whitechapel, London! 💼. About the Role. As an integral part of the Merchant Operations team, you will be instrumental in driving the sustainable growth of our and our partners' … more
Posted a week ago by Randstad Perm Professionals
A leading Social housing group is looking for a dynamic and experienced People Operations Manager to provide day to day operational supervision of the HR function. As People Operations Manager, you'll lead the charge in overseeing day-to-day HR operations, serving as the go-to for … more
Posted 5 days ago by Eden Brown Synergy
We are working with Enfield Council to recruit a Deputy Contact Centre Manager. Edmonton Contact Centre is a purpose built site, located close to Edmonton Green train and bus stations. As Enfield's dedicated Supervised Contact team they provide a professional, effective, safe and caring … more
Posted 23/04/2024 by CPR
We are currently looking for an Operations Manager to work within the homeless prevention and housing allocations team at a Local Authority. Job responsibilities include, but are not limited to. Leading teams within the housing departments. Managing the housing allocations and homeless … more
Posted 26/04/2024 by Real Time Consultants
Head of Sales Operations / CRM Manager ( FTC) ( London Hybrid 1/2 days on site. Our Award winning Reg Tech client is looking to recruit an experience Head of Sales Operations / CRM Manager ( FTC) . With strong experience of CRM , change management , change request , implementation … more
Posted 16/04/2024 by iPeople SC Solutions Limited
Audit the use of complaints and member enquires systems to ensure staff are complying with current procedures and provide feedback to managers to assist with staff performance management. Provide accurate and timely reports and briefings concerning complaints, members enquires and Freedom … more
Posted 15/04/2024 by Eden Brown
Need someone to start ASAP, who can pick up and hit the ground running with the management of such ER casework, often where a number of these process are underway at the same time and where the concerns raised and needs are complex or the managers require active case management support. <em … more
Posted 3 days ago by Novax Recruitment Ltd
Respond to customer queries and escalate issues and messages to the technical managers and professional workers. Delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery. To work as part of a multi- … more
Posted 19/04/2024 by AKTON Resourcing Ltd
Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager. Manage information within the Housing Team to ensure responses to complaints and enquiries are comprehensive and meet the requirements of the City … more
Posted 16/04/2024 by Castleview Group
The role of Customer Advisor will report into the Team Manager. You'll be working in a contact centre environment helping our client service their customers by inbound phone calls. Our advisors have great autonomy over how they do things, we love people to have their own ideas as long as … more
Posted 16/04/2024 by Castleview Group
You will ensure service failures or priority issues are escalated to the Customer Service Manager. Experience in a call centre or customer service environment Proven administration and customer service skills Team player with strong interpersonal skills Accountable and self-motivated to … more
Posted 19/04/2024 by Social Personnel
To keep social workers and managers informed when a care leaver could be at risk of harm to themselves or others or where more comprehensive assessment of need or more support is indicated. To monitor the welfare of children and young people, including in regards to child protection and … more
Posted 19/04/2024 by Invictus Group
Assist the Contract Manager with CAFM system as key user, including PPM records, reactive works, and reporting plus invoicing. Arrange call outs, maintenance visits, delivery of materials and extra works within contracted SLA's. Other Ad-hoc administration duties as require. To manage and … more
Posted 24/04/2024 by AKTON Resourcing Ltd
To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications … more
Posted 3 days ago by NRL Recruitment
Ensure the contract partners team are fully competent to perform their assigned roles – and that any shortfalls are reported to the Service Manager without delay. Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule. Ensure early … more
Posted a week ago by AKTON Resourcing Ltd
I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling … more
Posted a week ago by AKTON Resourcing Ltd
Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager. Manage information within the Housing Team to ensure responses to complaints and enquiries are comprehensive and meet the requirements of the City … more
Posted 5 days ago by Invictus Group
Any other duties requested by the Helpdesk Manager. Key Requirements. Must have FM and Helpdesk experience using Concept. Strong organisation skills. Can work well in a large team and can also Multi-task. Previous experience in client facing role. Confident with numbers as you will be … more
Posted 4 days ago by Michael Page
Working alongside managers to give advice and guidance on best practice. Supporting with the streamlining of the HR function - including digitisation and creation of policies / processes. Profile. The successful candidate will be someone. with strong HR Advisory experience. with experience … more
