Level 3 Support Role

Position: Level 3 Support Role
Location: London, UK (Hybrid-3 days a week from office)
12 months contract position

The Role

A hands-on C++ Production Support Engineer to support and enhance a legacy Treasury platform (LPS). This role combines short-term technical remediation work on a mature C++ codebase with longer-term production support responsibilities across internal ecosystem (SecDB/Slang).

Your responsibilities:

• C++ Technical Remediation (Initial 3–6 months)
• Address technical risk and vulnerability remediation in legacy C++ codebase (e.g., buffer overflow, runtime vulnerabilities)
• Perform code-level fixes and enhancements within a mature (~30-year-old) platform
• Collaborate with internal developers to close out outstanding technical debt items

Production Support & Platform Integration

• Provide production support for LPS platform, including: Executing runbooks (e.g., user onboarding via DB updates) & Monitoring platform health and handling incidents
• Contribute to transitioning LPS support from a siloed model to a more distributed support structure
• Integrate LPS workflows into broader tooling (e.g., scheduling, monitoring systems)
• Cross-train on internal platforms (SecDB, Slang) and support broader production needs

Your Profile

Essential skills/knowledge/experience:

• Strong hands-on experience in C++ (debugging, code reading, and fixes)
• Experience in production support environments (incident handling, runbooks, operational support)
• Solid understanding of Unix/Linux environments (preferably Solaris exposure)
• Ability to work independently in a high-ownership, low-supervision environment

Desirable skills/knowledge/experience:

• Exposure to financial systems / trading / treasury platforms
• Experience working with legacy systems modernization or technical remediation
• Familiarity with scripting or query-based systems (ability to learn internal tools like SecDB/Slang)