Medical Information - Finnish Speaking
Posted 23/01/2025 by Next Phase Recruitment Limited
Medical Information Customer Experience Specialist (MICES)
Location: Walton Oaks, Tadworth, Surrey (Hybrid - 2 to 3 days on-site per week)
Language Requirements: English
Employment Type: Full-time, 9-month contract
Hours: 37 hours per week
Position Summary:
The Medical Information Customer Experience Specialist (MICES) is responsible for delivering high-quality medical and technical information to healthcare professionals, patients, and caregivers in their local language. This role requires a strong focus on customer service, with a commitment to accuracy, compliance, and promptness. The MICES may also support content management and contribute to various second-line activities within the therapeutic area team.
Key Responsibilities:
Medical Information Customer Experience Management:
- Respond to medical inquiries through various channels (phone, email, webform, live chat, postal mail) within established timelines.
- Accurately document inquiries and responses in line with Standard Operating Procedures (SOPs), Work Instructions (WIs), and regulatory guidelines.
- Report adverse events and product quality complaints as per regulatory requirements.
- Provide information in the customer’s local language using approved Finnish-language resources.
- Support therapeutic area teams with tasks such as escalation management and content creation.
General Responsibilities:
- Ensure consistent and high-quality service across covered countries, supporting Medical Information IDM Customer Experience Country/Cluster Leads and colleagues.
- Identify and implement Continuous Improvement (CI) initiatives.
- Provide training and support to team members as required.
- Represent Medical Information (MI) in Pfizer Country Office (PCO) activities, including report creation, meeting attendance, and training of PCO colleagues.
- Manage Country Relationship responsibilities for specific markets.
- Participate in additional projects and act as a point of contact for other MI staff to ensure country-specific data is up to date.
Organizational Relationships:
The MICES will report to the Medical Information IDM Customer Experience Country/Cluster Lead within the Medical Information EUCAN team, which handles medical inquiries and supports customers across the region.
Education and Experience required:
- Degree in a life science/healthcare field required; Pharmacy Degree preferred.
- 1-2 years of experience in medical information or a relevant field.
- Previous customer service experience is essential.
- Deep understanding of regulatory and compliance issues related to medical functions.
- Strong communication skills, both oral and written.
- Experience with telephone systems, inquiry management systems, and medical writing.
- Ability to work independently and manage multiple tasks with strict deadlines.
- Strong decision-making skills and accountability.
- Self-awareness and adaptability in the face of organizational change.
- Occasional work on bank holidays may be required.
- Flexibility to work outside of standard hours when necessary.
- Type:
- Contract
- Start Date:
- Immediate
- Contract Length:
- 9 months
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- Medical Information - Finnish Speaking
- Job ID:
- 222952742
- Applications:
- Less than 10
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.