Service Desk Team Leader

Home based with some travel to Newcastle -under-Lyme

£32,000

12-month fixed term contract 

37 hours per week 

Our client has a great opportunity for a Service Desk Team Leader to jour their IT team in a newly created role.  

The role will play a critical role in ensuring the smooth day to day operation of the Service Desk.  The ideal candidate will have a strong service desk / support background, preferably in a senior or Team Leader capacity. Experience within the social housing sector would be great but is not essential.   

If you have exceptional customer service and leaderships skills and a passion for delivering a first-class support service to customers we would love to hear from you! 

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.    

• 25 days + bank holidays + 3 concessionary days at Christmas   

• Comprehensive employee assistance program    

• A full benefits and discounts platform    

• Holiday buy, tech and annual saving schemes    

• 2 Volunteer days per year to support the community   

• Competitive rates of pay    

• A generous company pension scheme and life insurance up to 3*salary as an active member.   

• Wellbeing, health drop ins and staysafe provisions to look after you at work.    

• Option to join the medical health cash plan   

• Green car scheme   

• Enhanced maternity and paternity leave   

• Service related awards    

• Cycle to work scheme  

This post is subject to a satisfactory Basic DBS check. 

Closing Date: 27th November 2024 

Interview Date: 4th December 2024