Business Order Processor (6 Month FTC)

Posted 6 days ago by Ricoh

Hybrid / Remote

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Business Order Processor 
Located: Northampton / Hybrid
Contract Type: 6 month Fixed Term Contract 
Package: Competitive pay, plus bonus and excellent company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

  • Responsible for the receipt, progression and monitoring of sales orders throughout the “Order to Contract and “Order to Cash” processes and SLA’s, through to resolution of customer invoicing queries to ensure all orders are delivered in line with customer expectations
  • Maintain the day book, entering all deals that have been processed and ensuring all information is correct
  • Provide a positive and pro-active support function to the Sales teams, by resolving any order queries within SLA’s through clear and concise communications to minimise sales order processing queries
  • Assist the sales team members with additional duties (if required) to ensure business as usual duties are accommodated
  • Deal with Customer queries and complaints, liaising directly with the customer and acting as an interface between the customer and Ricoh to ensure queries are resolved to the customer’s satisfaction
  • Maintain reporting functions by updating relevant systems ensuring accuracy of reports.
  • Support projects or large order deployment to ensure customer’s’ expectations are met
  • Support the day to day operational functionality requirements of the branch office (if required)

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

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