Customer Scheduling Coordinator (Fixed Term)

Posted a week ago by Ricoh


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We are actively building diverse teams and welcome applications from everyone

Role: Customer Scheduling Coordinator (12 month Fixed Term Contract)
Located: Northampton 
Package: Competitive pay, plus retention bonus and excellent company benefits 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

  • Responsible for the effective scheduling of technical resource across a designated customer base, for all activities including site surveys, project deployments and break fix, ensuring utilisation of Technician resource is maximised to achieve customer Service Level Agreements.
  • To act as an escalation point to support delivery of service and team performance, ensuring escalation path is adhered to or additional support is sought when necessary.
  • To provide accurate daily updates on customer management via web-based applications or email, to ensure that project teams and Service management have an up to date and accurate picture on resource and customer incidents.
  • Liaise regularly with relevant Senior Management and/ or Service Delivery Manager to ensure they are aware of any customer escalations or issues, to allow proactive action to be taken when needed to ensure Service Level Agreements are not impact. 
  • To provide reporting and management data on relevant customer accounts, both internally and externally, to update on service productivity, utilisation and other key performance indicators.   

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

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