Lead Tenant Liaison Officer

Posted 2 weeks ago by Cenergist

Lead Tenant Liaison Officer
Camden, London, NW1 (with some travel to other operating locations as required)

About Us

At Cenergist, we provide energy and water efficiency solutions, our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals.

Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities and commercial clients based on quality and performance. Our success is underpinned by our values which includes a commitment to quality, collaboration, supporting each other and embracing innovation. The role is a great opportunity to join a business that is constantly moving forward and pushing new technology with their work.

We are now looking for a Lead Tenant Liaison Officer to join us on a full-time basis for a six-month fixed-term contract.

The Benefits

- Salary of £40,000 per annum
- 25 days' annual leave (plus Bank Holidays)
- Hybrid and flexible working
- Company pension
- Cycle to work scheme
- Life insurance
- Wellness programme
- Free parking

This is a terrific opportunity for a customer-focused tenant liaison officer from a housing and construction background to step up into a lead role with our forward-thinking organisation.

Alongside taking your career to the next level, you’ll enjoy the reward of ensuring sustainable and net zero solutions are implemented into communities successfully. We’ll provide all the support and professional assistance you’ll need to thrive and make a success of this short-term contract.

So, if you want to play a pivotal role in ensuring the wellbeing of our residents, then apply today!

The Role

As a Lead Tenant Liaison Officer, you will support housing development residents as new utilities are implemented within their area.

Acting as the main point of contact for residents and the Tenant Liaison Team, you will liaise between our clients, residents and Cenergist staff. You will maintain communications with residents during any maintenance works being carried out.

You will manage the TLO (Tenant Liaison Officer) team, training and mentoring new team members, whilst overseeing any queries or complaints in a timely manner and ensuring they are dealt with effectively.

Additionally, you will:

- Arrange appointments with residents to address concerns
- Produce and manage tenant packs
- Identify residents with additional needs or special circumstances
- Create communication templates for residential updates
- Support the delivery of community improvement plans

About You

To be considered as a Lead Tenant Liaison Officer, you will need:

- On-site experience as a Tenant Liaison Officer
- Experience within construction industry and in a liaison/housing role
- Experience of providing high level customer service to members of the public
- Experience of scheduling local authority domestic heating installations
- The ability to interact sensitively with others

Cenergist is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, perspectives, and experiences to join our team.

Other organisations may call this role Tenant Liaison Team Leader, Neighbourhood Services Team Lead, Resident Liaison Officer, Residential Support Officer, Neighbourhood Services Officer, or Tenant Support Officer.

So, if you’re seeking an engaging role as a Lead Tenant Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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