Executive Office Assistant

Posted 2 weeks ago by Ofwat

E14, Canary Wharf, Greater London
£27,240 - £32,000/annum

We have an opportunity for an Executive Office Assistant to join our Executive Office, Board Secretariat, and PA Team. 
We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.

We are at the source of everyday life. We help the sector build trust and confidence with customers, the environment and wider society: keeping water flowing, bills affordable and helping ensure the health of our rivers and waterways. We push hard to improve day-to-day water company performance for customers, including on leakage, sewer flooding and customer service. We drive the sector to take a longer-term view and to take steps now to protect and enhance the environment, using digital and data innovations and making sure our water supplies are secure for future generations. Through our five-yearly price reviews, we oversee billions of pounds of investment into the water sector across England and Wales. 

Our work is high-profile and fast-moving, within a dynamic and agile environment. The work that you’ll be involved in every day will help us to deliver our strategy, to make us the regulator we want to be and help the sector to deliver for customers and society. 

You can find out more about why you should join Ofwat, our strategy, values and our framework for success in the Information for Candidates Pack which you can find when following the link to apply. 

The Role

The Executive Office, Board Secretariat and PA Team is part of the Office of the Chief Executive, which is a group of cross cutting teams. The Executive Office's goal is to ensure that the Chair, Chief Executive and Board Members receive a full and resilient administrative service. 

We’re looking for an Executive Office Assistant to join our Executive Office, Board Secretariat, and PA Team. The team plays an important role in supporting the Executive in shaping our price reviews to ensure water companies provide the services customers pay for.

The Executive Office Assistant role will offer opportunities to collaborate across teams in Ofwat and engage with external stakeholders. It is a busy team that works at pace supporting Ofwat to deliver it's strategic objectives.

As a key member of personnel for the London office, this role requires 3 days per week office attendance. Typically Tuesdays, Wednesdays and Thursdays.

In this role you will be expected to: 

  • Assist Teams in organising events and away-days, including booking external venues. You'll use our booking system and ensure best value for money in all events / travel bookings.
  • Build, develop and effectively maintain relationships with key stakeholders (internal and external).
  • Assist Teams in the organising of large meetings, including booking rooms and equipment.
  • Assist Colleagues with the booking of travel and accommodation using Ofwat's designated travel booking system to ensure best value for money.
  • Work closely with the other members of the Executive Office, Board Secretariat and PAs to provide a resilient and comprehensive support.
  • Ordering Stationery, consumables, and other equipment for the London Office.
  • Support the Board Secretariat in the London office with Board meetings, committee meetings, this includes the greeting of visitors, providing refreshments.
  • Act as the point of contact for our outsourced IT service provider within the London Office.
  • To demonstrate the highest degree of confidentiality and accuracy in all record keeping.

To be successful in this role you will need the below essential experience, skills, knowledge and attributes:

Experience, skills and knowledge 

  • Lead Criterion: Proven diary management experience.
  • Lead Criterion: Previous experience of arranging events and/or large meetings. 
  • Flexible and adaptable with the ability to work under pressure within a rapidly changing environment and deal with competing demands.
  • Demonstrable experience of working with a wide range of internal and external stakeholders.
  • Strong IT skills and proficient in the use of Microsoft software suite, specifically, Outlook, Word, and MS Teams.
  • Excellent time management and prioritisation skills.
  • Ability to work autonomously, while keeping others up to date with progress, risks, issues and linkages as appropriate.


  • Builds Trust
  • Delivers Outcomes
  • Promotes Collaboration

Attributes as per Ofwat's Framework for Success for Attribute Band. You can read more about Attributes by clicking the link to apply and follow the link. 

Why You Should Join Us: 

We’re forward-thinking, creative, innovative, and ambitious. We constantly push the boundaries and embrace new ways of working.  

With us, your work matters, your voice is heard, and your impact is felt. Ours is a culture of trust, flexibility, autonomy, collaboration, and innovation. We all want positive change for water customers, the environment, and the future of water.  

But for us, change is more than what happens on the outside – we’ve always pushed boundaries internally, too. From becoming the first Civil Service organisation to achieve ‘Smarter Working’ status, to gaining our prestigious ‘Smarter Working Maturity’ award, we’ve consistently demonstrated our commitment to embracing innovative ways of working. Our people do their best work when given freedom over where, when, and how they work. Which is why we trust our teams to balance meaningful collaboration in the office with the flexibility of working from home. 

You will also benefit from:

  • Excellent employer pension contributions of 28.97% (around £7,891 to £9,270 per annum for this role). You can find further details about pension schemes under Terms and Conditions in the Candidate Pack.
  • 27.5 days leave (25 days annual leave + 2.5 days privilege leave) increasing to max 32.5 days with each year of service, plus bank holidays
  • Access to exclusive discounts on a variety of goods and services, including retail 
  • outlets, theatre tickets, holidays, insurance, and a gym membership.
  • Flexible working arrangements that suit your lifestyle.
  • Up to 3 volunteering days per year.
  • Generous shared parental leave and pay.

Closing date: 23.55 on Sunday 14 July 2024.

Contract Length:
1 year FTC
Job Reference:
Job ID:

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