Client Services Director

Posted 02/07/2024 by SigEurope UK


Job Title: Client Services Director – B2B Field Sales

Location: Hybrid working, with several days expected in field, Watford Office or London.

Hours: Monday to Friday, 40 hours per week.

Salary: Competitive base salary with On-Target Earnings. 

Contract: Fixed-term contract, initially for a period of 3 months.

There is potential for this role to be extended beyond the initial term or converted into a permanent position (subject to business needs, mutual agreement and satisfactory performance during the initial contract period).

Job Summary

The Sales Director is required to lead, develop, and grow one of our company's leading technology clients, specifically by managing a high-performing team of sales agents. This team is tasked with achieving and exceeding high-volume B2B sales targets for the client's products and solutions. The successful candidate will own the relationship between our company and the client, ensuring all sales project objectives are delivered on time, both internally and externally, taking full ownership of the team's performance, growth, and quality control.

This project spans multiple European markets with opportunities for future expansion.

Role Responsibilities

Leadership and Sales Management: Lead and develop a high-performing team of sales agents tasked with high volume B2B sales on behalf of our client.

Sales Strategy Development: Formulate and implement effective sales strategies to drive client growth and achieve set sales targets.

Team Performance Oversight: Manage and oversee the performance of Business Development Executives and Field Sales Managers, ensuring they meet and exceed sales goals.

KPI and Sales Target Achievement: Ensure the sales team consistently achieves and surpasses set KPIs and sales targets for B2B product and solution acquisition.

Client Relationship Ownership: Maintain and enhance the relationship between our company and the client, ensuring all sales project objectives are met.

Sales Project Management: Take full ownership of sales projects, ensuring timely and successful delivery both internally and externally.

Performance Monitoring and Improvement: Regularly monitor sales performance, providing feedback and implementing quality control measures to drive continuous improvement.

Strategic Sales Planning: Develop and execute strategic sales plans to support the client's business growth in multiple markets.

Client Satisfaction in Sales: Ensure client satisfaction by addressing any sales-related issues promptly and maintaining a high level of service.

Sales Opportunity Expansion: Identify and exploit opportunities for future sales growth within the project, aligning with the client’s business objectives.

Training and Development: Provide ongoing training and development to the sales team, ensuring they have the skills and knowledge needed to succeed.

Cross-Functional Sales Collaboration: Work closely with internal and external stakeholders to ensure seamless execution of sales initiatives and alignment with overall business goals.


  • Enthusiasm for embracing SIG’s company values: Excellence, Innovation, Integrity, Sustainability, Inclusivity and Collaboration 
  • Proven leadership experience with high-performing sales teams, particularly in B2B field sales environments.
  • Strong track record of achieving and exceeding sales targets and KPIs.
  • Proven ability to build and maintain strong client relationships, ensuring client satisfaction and project success.
  • Experience in taking full ownership of sales projects, ensuring timely delivery of objectives and effective team performance.
  • Ability to monitor and evaluate team performance, implementing quality control measures to maintain high standards.
  • Strong strategic planning skills with the ability to develop and implement effective sales strategies across multiple markets.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with internal and external stakeholders.
  • Strong problem-solving skills with the ability to address issues promptly and effectively.
  • Ability to adapt to changing market conditions and client needs, ensuring continued project success.


  • Experience working with technology clients and a good understanding of technology products and solutions.
  • Knowledge of advanced sales techniques and methodologies that drive high-volume B2B sales.
  • Proficiency in using CRM systems and other sales management tools to track performance and manage client relationships.
  • Experience in developing and mentoring sales team members to enhance their skills and performance.
  • Strong analytical skills to interpret sales data and market trends, informing strategic decisions.
  • Ability to think creatively and innovatively to identify new sales opportunities and strategies.
  • Strong networking abilities to build and leverage professional relationships for business growth.
  • A customer-centric approach to sales, ensuring that the client's needs and objectives are at the forefront of all activities.
  • Commitment to continuous learning and professional development to stay updated with the latest sales trends and technologies.

What we offer in return

  • Attractive Compensation: Earn a competitive salary with On-Target Earnings (OTE) of up to £100,000 per annum.
  • Flexible Transportation: Enjoy the choice of a company car or a generous car allowance.
  • Holiday Flexibility: Benefit from the option to buy and sell holiday days to suit your lifestyle.
  • Generous Time Off: Receive 25 days of annual leave plus 8 bank holidays.
  • Top-Notch Tech: Get set-up with a full mobile office, with your choice of Windows or Mac.
  • Comprehensive Health Coverage: Access AXA private medical and dental insurance for you and your family.
  • Retirement Planning: Choose between NOW Pension and Stakeholder Pension options.
  • Supportive Work Environment: Utilise our Employee Assistance Programme for personal and professional support.
  • Financial Security: Enjoy peace of mind with life assurance coverage.
  • Wellbeing Perks: Take advantage of a monthly wellbeing allowance through Heka, offering a variety of wellness products and services, including gym memberships.

D&I Statement
At Service Innovation Group (SIG), we strive to create an environment of Diversity, Inclusion & Belonging where every voice is heard and valued. Our Great Place to Work accreditation as best employer of the year for women, reflects our dedication to an inclusive culture. As a carbon-neutral and a living wage employer, we're dedicated to creating a vibrant workplace. Join our dynamic, inclusive environment where your unique contributions drive our success!

Why Work for SIG?

For over 40 years, Service Innovation Group has provided best in class field marketing solutions for some of the World’s biggest brands.  With 500 employees in the UK and 40,000 across Europe, we are Europe’s number one outsourced people management and consultancy agency.

Supported by the very latest, tailor made, inhouse technology, we deliver bespoke field solutions for our clients which include retailer merchandising, sales, POS implementation, audits, data collection, mystery shopping, and tech installation.

We are proud to be a carbon neutral business and work closely with carbon neutral Britain to support conservation projects to offset our emissions each year.  We are also proud to be verified and accredited by the Safe Contractor.
Your journey with us begins with great relationships built by our people - that’s why our employee partnership average is 7 years, something we are immensely proud of. 

At SIG we don’t just look after our customers we look after each other.  We understand the need to support each other in a busy workplace, and we do our utmost to support the health and wellbeing of all our employees.  Our people are our business and we put our people first, above all else.

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