Income Recovery Team Manager

Posted 01/07/2024 by Hightown Housing Association

£18,870/annum Pension, Bonus, Car Parking, On Site Gym
Hemel Hempstead

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.

This is an exciting time to join Hightown and an opportunity has arisen for an experienced housing professional to lead Hightown’s Income Recovery Team on a 14 hour per week, job share basis (1-year fixed term).

About the role;

  • Manage the team, developing procedures, in line with best practice, and working arrangements for the efficient and effective delivery of service,
  • Monitor the performance of the team, setting targets to minimise rent loss,
  • Regularly produce reports on the performance of the team,
  • Prepare, monitor and control budgets,
  • Benchmark services in terms of quality and cost, ensuring value for money is obtained.

You will have.

  • Experience in a credit control/Income collection environment,
  • In depth knowledge of welfare benefits and welfare reform,
  • Ability to effectively manage, supervise and motivate staff.

The Benefits;

In return for your hard work and commitment, we offer a benefits package which includes:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
  • £18,870 pa for a 14 hour a week contract (job share).
  • Regular support from your line manager and colleagues.
  • Annual bonus based on satisfactory performance.
  • Monthly attendance bonus on top of your basic salary.
  • Commitment to health and wellbeing with the Five Ways to Wellbeing.
  • Ongoing professional development and support to deliver outstanding support.
  • Workplace pension scheme and life assurance of three times your annual salary.
  • Employee assistance helpline.
  • Mileage paid for car usage.
  • Well-equipped on-site gym.

Closing date: 11th July 2024

Interview date: 19th July 2024

We are an Equal Opportunities Employer & We are a Disability Confident Employer.

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