Project Manager / Salesforce CRM Migration - Expiring soon!

Posted 21/06/2024 by Army Benevolent Fund (ABF)

SW1W, Belgravia, Greater London
£52,000/annum + Benefits

CRM Project Manager who has experience managing cross functional CRM projects covering project planning, stakeholder management, project risk, resource management and budget management is required to join our team at The Army Benevolent Fund (ABF), which is the Army’s national charity, supporting soldiers, veterans, and their immediate families in times of need.

SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position.

SALARY: £52,000 per annum + Benefits

LOCATION: Hybrid / Work from home and the office in Victoria, London (The Charity currently operates a minimum of 2 days per week in the office)

JOB TYPE: Full-Time, 2 Year Fixed Term Contract

WORKING HOURS: 35 Hours per Week, Monday to Friday


We have a fantastic new job opportunity for a CRM Project Manager who has experience managing cross functional CRM projects covering project planning, stakeholder management, project risk, resource management and budget management

The primary focus of the CRM Project Manager role will be the project management and successful implementation of CRM systems that are to replace the current Fundraising and later the Finance systems and are therefore vital to the delivery of the Charity’s objectives.

Working as the Project Manager for both phases, you will plan, execute, monitor and lead the discovery, implementation, migration, on-boarding and training phases of the Fundraising CRM; and, later, the Finance Management Information System (MIS).

As the Project Manager you will build strong relationships with key stakeholders across various functional areas, understanding their current and future business processes and requirements. Your primary responsibilities will include defining project delivery roadmaps and financials, and hands-on management of both complex projects.


Your duties as the Project Manager include:

  • Project Planning: Lead multi-phased, cross functional projects and associated planning effort, including the formulation of requirement documentation, delivery of overall design with 3rd party implementation partner, build and test effort, integration with online platforms and legacy systems; all working in conjunction with project stakeholders and the wider organisation

  • Project Directing: Lead on the development and tracking plans for managing project scope, schedule, and costs, issues and risks to ensure that the project is within approved tolerances. Provide regular and milestone updates to the Project Board and Senior Management Board whilst requesting approval for next phases

  • Project Communications & Stakeholder Management: Working with the Project Board, agree an effective plan for communicating project information to the stakeholders

  • Project Risk and Issue Management: Monitor work stream activities for the occurrence of risks and take timely action to mitigate the risk. Recommend Project Board, stakeholders, and senior management of actions necessary or completed. Provide effective resolution of issues, recommending the most appropriate courses of action, providing strategic direction and, when needed, reallocating resources

  • Resource Management: Working with the 3rd party implementation partner, oversee workstreams teams consisting of solution architects, business analysts and various other technical specialists. Ensure that adequate resources are available for planned discovery, build, implementation, testing, on-boarding and user training. Additionally, work with various 3rd party online platform vendors to enable API integration where applicable

  • Budgetary & Cost Control: Maintain clear and transparent cost control across all areas of the project, delivering regular forecast/spend against budget projection during milestone or exception update meetings

  • Change Management: Develop, deploy and maintain change management register to ensure that the project stays on track for delivery and to prevent scope creep

  • Full software development and implementation lifecycle: Lead through end-to-end fully software development life-cycle (SDLC) and have over a live fully supported system, accepted by the business stakeholders

  • Project Outputs and Outcomes: Ensure that all desired project outputs have been delivered towards the end of each phase and end of project. This will include CRM configuration, user guides



  • Proven successful project management experienced in managing cross functional CRM projects

  • Must have previous Project Management experience

  • Ability to operate independently and take accountability

  • Excellent communication skills

  • Resilient under pressure


  • Prince2 or PMP accreditation highly desirable

  • Experience of project management tools such as Monday

  • Good understanding of Agile, Scrum or equivalent software development methodologies

  • Good understanding of API (Application Programming Interface)

  • Knowledge and understanding of Salesforce or an equivalent CRM system

  • Knowledge and understanding of Finance and MIS system

  • Result oriented and able to manage competing priorities

  • Must be willing to work outside of core hours and at weekends when necessary

The Army Benevolent Fund (ABF) is an Equal Opportunities Employer



To be considered for this job vacancy, please submit your CV and Supporting Statement to our Recruitment Team who will review your details.


This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF)


Start Date:
Contract Length:
2 Year FTC
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