Enterprise Support Administrator (12 Month FTC) - Expiring soon!

Posted 21/06/2024 by Onecom

Shoeburyness, Essex, United Kingdom
£24,000/annum KPI Bonus

Role: Enterprise Support Administrator (12 month FTC) 

Location:  Shoeburyness

Competitive Salary: £24,000 Per Annum + KPI Bonus

Fantastic Hours: Monday-Friday 8:00-17:00 or 8:30-17:30 (Monday & Friday WFH with 3 days in the office once training is completed)

The task at hand: The Enterprise Support Administrator provides effective and efficient administration and real time customer support to the Enterprise Customer Service Team, enabling an exceptional level of service to Onecom customers. The service will be pro-active, timely and informative, balancing the needs of the Business and the customer. 

You'll be great in this role if: 
- You have outstanding attention to detail and accuracy
- You are able to work to strict deadlines and prioritise workload
- You are passionate about providing an excellent service with every customer interaction
- You are able to remain calm and work well under pressure
- You have experience in a customer facing or administrative role

What you’ll be busy doing: 
- Processing orders for Enterprise accounts from receipt through to completion
- Ensuring an order is dispatched and received
- Following any bespoke order processes – this will vary on a variety of accounts
- Utilising and adapting templates to provide updates internally and externally
- Working the case list chronologically
- Setting tasks for the Customer Service Account Managers where required 
- Action administrative changes on Enterprise Accounts with Vodafone and internal systems
- Perform credit checks for new Customer accounts
- Use the Onecloud portal

Onecom Perks and Benefits:  
Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Lease a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech 
Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy

Who we are 

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. 

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. 

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. 

Equity, Diversity & Inclusion 

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. 

Notice to Recruitment Agencies 

Onecom operates a direct sourcing model and does not accept speculative CVs 

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