Welfare Benefits Guider - Expiring soon!

DY1, Dudley, West Midlands (County)
£22,071 - £23,151/annum

Are you passionate about helping others overcome challenges?

Do you have excellent communication skills and ambition to make a difference?

Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a  Welfare Benefits Guider to join our dedicated team.

We provide comprehensive information, advice and guidance to individuals in need and we are expanding our team to meet the growing demand for our services and new ways of working.

Welfare Benefits Guider- £22,071.08 – £23,151.48 FTE dependent on experience 

Hours:28hrs p/w available (min 21hrs p/w would be considered) 

2 year Fixed Term Contract - May be extended/become permanent based on funder decision.

Location: Dudley Offices / Other Venure /Home Working

Main Job Purpose
This guider role will be helping clients who have the capabilities to complete their own application forms, but who need additional help to navigate and complete welfare benefits application documentation. 

●    To assist groups of up to 6 residents at a time who need assistance to complete their own welfare benefits application forms (e.g. Personal Independence Payments (PIP) application forms) at community venues around the Dudley borough
●    This assistance may be enabling residents to access I.T. and navigate the form they wish to complete
●    To deliver interactive and informative group sessions with residents by guiding them stage by stage through the application form, explaining terminology, technicalities and appropriate next steps so that they complete their own forms, within the group time allocated (approx 2hrs).
●    To engage with residents who face challenges and barriers to understanding, accessing and navigating services or support they are entitled to by helping them to complete their own application forms and signposting them to other organisations, where relevant.

What We Can Offer You

  •  We embrace individuals from all walks of life, encouraging everyone to bring their authentic selves to work every day.
  •  We understand the importance of balance and provide flexible working hours to accommodate your needs outside the workplace.
  • We prioritise the health and wellbeing of our employees, recognising that wellness contributes to professional success.
  •  We advocate for continuous professional growth and encourage employees to pursue development opportunities.
  •  We value the power of collaboration and actively seek input and feedback from our employees on workplace decisions.
  •  We offer a generous annual leave entitlement, an employer Contributory Pension Scheme, and an Employee Assistance Programme.
  •  We pride ourselves on our culture of positive engagement, collaboration and team spirit and prioritise the health and wellbeing of all our team. Whilst we value relevant experience, we are also committed to developing staff.

We believe in providing training and development opportunities for individuals who possess the skills and qualities that align with our organisations values and aims.

We warmly welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the diversity of the communities we serve.

If you are interested in the above roles, please visit our website for more information and to download a recruitment pack from our vacancies page on our website. 


Closing Date for Applications: 15th July 2024 at 4pm (We reserve the right to close these vacancies early if we receive sufficient applications for the role)

Join our amazing workforce and seize the opportunity to grow both personally and professionally whist making a positive impact in our communities.

We look forward to hearing from you!

Start Date:
to be advised
Contract Length:
2 Year FTC
Job Reference:
Welfare Benefits Guider
Job ID:

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