Customer Service Advisor - Business Partners (6 Month FTC)

Posted 3 days ago by Ricoh

Hybrid / Remote

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Customer Service Advisor - Business Partners (6 Month Fixed Term Contract)
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)  
Package: Competitive salary plus excellent benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

To provide support to both Business Partners Sales and Customers to build relationships, maintain effective communications and resolve all queries to maximise customer satisfaction.

  • To provide a customer service and support department for all the Business Partner Customers offering advice, information, order processing and query resolution.
  • To understand the customers’ requirements by maintaining good working relationships whilst ensuring excellent knowledge of relevant internal procedures, products and available services • Responsible for contributing towards an engaged workforce within the Supply Chain Operations team through to promote a positive work culture to meet the current and future needs of the business.
  • Ensure resolution of sales order holds within process and SLA’s Participate in projects related to the field of Operations to improve process efficiencies and customer satisfaction levels

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

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