Membership Services Administrator

Posted 6 days ago by Historic Royal Palaces

Richmond upon Thames

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Departments: Marketing & Membership
Home Palace: Hampton Court Palace
Status: Fixed Term Contract
Estimated Start date:1 July 2024
End Date: 1 March 2025
Salary: £28,203, pro rata
Days/Hours of work: Full time, 36 hours per week, Monday - Friday

About the role

Full time – temporary (until 31st March 2025)

We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.

As a charitable organisation, our members are essential to our growth and to achieving our strategy. In this role, you’ll be providing excellent customer service to our members over the phone and by email to ensure they can make the most of their membership. You will also support the Member Services team with essential administrative processes, such as selling, renewing, and cancelling memberships, changing member details, data cleaning, and fulfilling mailings.

About you

You will have experience of providing excellent customer service with a desire to improve satisfaction scores, and experience in administrative processes. Experience in a membership, heritage, or charity organisation, or experience with financial databases would be advantageous. This role would suit someone who is an analytical problem solver with strong attention to detail, and an excellent communicator who can learn quickly and adapt to changing priorities.

Closing date: 23rd June 2024

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Assistant Administrator, Customer Service, Office Assistant, Membership Administration, Marketing Assistant, Member Services Administrator, Marketing Administration, Customer Service Executive, Administration Assistant, Member Services Coordinator, Sales Administrator etc.

REF-214 631

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