Sheltered Housing Officer

Eye, Suffolk
£29,269 - £33,945/annum

Babergh and Mid Suffolk District Councils are looking for a Sheltered Housing Officer predominantly to work in Eye and Botesdale to join our team in Tenant services. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. You will join us on a full-time, fixed term or secondment opportunity for 18 months, and in return, the successful candidate will earn a competitive salary of £29,269 - £33,945 per annum (pro rata for part time).

Full time, part time and job share opportunities will be considered. 

About the Sheltered Housing Officer role

You will carry out a range of housing related support duties for residents of sheltered housing schemes and support the Sheltered Housing Team Manager with ongoing development of services.

Responsibilities as our Sheltered Housing Officer will include:

  • Welfare and wellbeing calls to residents, identifying and arranging additional support as required.
  • Respond in an emergency to residents during working hours and after hours where appropriate arrangements have been agreed with the Sheltered Housing Team Manager.
  • Maintain accurate and current digital records as required including next of kin, nearest contact, and family doctor for all residents and contact them in cases of emergency or need.
  • Maintain digital logbook on all matters or incidents relating to the scheme and residents. 
  • Complete and maintain digital Support Plans and associated reviews for all residents.
  • Liaise with external statutory and voluntary agencies as necessary concerning residents welfare needs.
  • Assist with the letting of sheltered accommodation.
  • Welcome new residents and complete sign ups, give guidance on the use of the facilities and the role of the Sheltered Housing Officer. 
  • Promote and encourage the organisation of social activities in accordance with the residents’ wishes and, where appropriate work in conjunction with any social club or residents committee.
  • Maintain the security of the communal premises and equipment and any vacant flats.
  • In conjunction with the Neighbourhood Team, ensure the proper management and use of all communal areas and guest rooms and ensure common areas are properly and regularly cleaned.
  • Report repairs and faults as necessary.
  • Observe the provisions of the council’s Health and Safety Policy, and be familiar with fire precautions, emergency procedures, lone working and carrying out risk assessments. 
  • Carry out regular checks of alarm systems and report any faults immediately.
  • Report any safeguarding issues/concerns.

You will ensure that the council policies, procedures and risk assessments are strictly adhered to.

Reporting to the Sheltered Housing Manager, you will have day-to-day responsibility for the cleaning staff.

You may be required to work at locations across Babergh or Mid Suffolk other than your usual place of work to ensure cover is provided across our sheltered housing schemes. 

A driver's licence and access to own vehicle will be required.

What we're looking for in our Sheltered Housing Officer:

We are looking for a dedicated person who is organised, IT literate and able to manage a varied and sometimes challenging workload and can communicate well, showing empathy and compassion.

You will need to have the following:

  • A relevant qualification at NVQ2 or equivalent knowledge gained through experience.
  • Basic First Aid Certificate.
  • Knowledge of the needs of older people and an awareness of Safeguarding issues.
  • IT skills, with considerable experience of Microsoft Office package including Microsoft Excel and Teams.
  • An awareness of health and safety matters.
  • A current driving licence.

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits we offer our Sheltered Housing Officer:

  • Great opportunities for learning and development.
  • Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
  • Competitive Local Government Pension Scheme.
  • Wellbeing Support Programme.
  • Employee Assist Programme.
  • Health Care Options.

Our ways of working:

Work is what we do, not where we go! 

We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

Closing date: 5pm, 20 June 2024.

If you think you have what it takes to be successful in this Sheltered Housing Officer role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

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