Digital Content Officer

Business Area: Group Transformation

Place of Work: Liverpool

Contract Type: Fixed Term Contract

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

About the role

In your role as Digital Content Officer you will make a meaningful and valued contribution from the outset.

This role will provide a great opportunity to be responsible for supporting the digital content publishing process and the creation of intuitive, engaging and fully optimised UX journeys across our digital estate.

Producing high-quality UX design solutions across our digital estate, which addresses the needs and goals of our users, ensuring they have a positive online experience.

This role will see you collaborating closely with other members of the Digital Team, the wider business and third parties. You must be flexible and adaptable, and we are looking for someone creative and passionate about delivering positive online user experiences.

You will be comfortable working in a collaborative environment and being part of a close team.

You must also demonstrate a track record of working under your own initiative to complete tasks in accordance with strict project timelines.

What you will be doing

As a trusted part of the Group Transformation you will be responsible for:

• Support on all content publishing activities within BAU operations covering the USS Public Site, My USS Portal, and Employer Portal
• Work closely with the Digital Content Manager, have a basic understanding of analysis and measurement techniques and the resulting insights.
• Maintain and develop knowledge on the USS Content Management System (CMS), its features, functions, templates, processes, and environments
• Support the team with the creation of test scripts against allocated components, their subsequent execution and associated defect remediation process, regression testing and live proving
• Develop and maintain knowledge of best practice guidelines for digital content and UX, including accessibility and USS’s ongoing commitment to WCAG AA standards
• Contribute to the maintenance of the Digital inbox, recording enquiries and ensuring they are responded to promptly and that all business processes are adhered to
• Provide excellent customer support to internal and external users, responding to enquiries promptly and delivering requests within agreed timescales

About you

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

To be successful in the role you will have:

• Basic understanding of HTML & CSS
• Experience in publishing web content with a CMS
• Experience in Adobe apps such as Photoshop/Illustrator/Adobe XD or similar
• Knowledge of image optimisation techniques
• Knowledge of User Experience and graphic design principles
• Ability to plan multiple tasks/workstreams
• Must be able to work within a team as well as on own
• Excellent attention to detail
• Excellent written English and communication skills

Why join us?

At USS, every individual contributes to building a secure financial future for our members and their families.

We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development.

We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team.

Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits.

How we will reward you

• Great starting salary
• Generous annual leave package
• Access to a high quality pension scheme provided through Universities Superannuation Scheme
• Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
• Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
• Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
• Learning and development opportunities to develop your skills, knowledge and talent
• Employee Volunteer Day’s to support the communities where you work and live
• Cycle to Work Scheme

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:

• Integrity
• Collaboration
• Excellence
   

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for more than 528,000 members and their families. We are one of the largest pension schemes in the UK, with total assets of around £75.5bn (at 31 March 2023). To find out more, please visit the USS website.

USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent.