Service Manager

Posted 23/05/2024 by Trident Group

Abbey Foregate, Shropshire

Service Manager

Abbey Foregate, Shropshire

Maternity Cover fixed term until 18/05/2025

£33,485.74 per annum (pro-rata)

37.5 hours per week

About the role

As the Service Manager, you will be responsible for ensuring the highest standards and delivery of care, support and operational management.
Be responsible for day to day management of the service, providing effective management to the scheme, taking responsibility for ensuring a professional atmosphere is maintained at all times.

Ensure the smooth running of the service, within the defined policies, procedures, standards and protocols of Trident Group, to ensure delivery of a high quality service.
To act as the service/organisation representative at local and wider meetings inclusive of liaison with other relevant internal/external agencies to ensure optimum progression of care and support
Manage complaints from customers / relatives/ stakeholders/ others.
Lead coordination of all aspects of service delivery of care and support and general well- being of the customers.
Work in partnership with the relevant management teams and senior management to achieve the objectives of the organisation’s Business Plan and contribute and implement future strategies which supports the expected growth of service delivery to both existing and new customers.
Ensure that accurate and up to date customer, staffing, financial and other relevant service records are maintained.
Ensure compliance with all regulations related to the service both internally and externally, and monitor and achieve continuous improvement on all aspects of Health and Safety for customers, stakeholders, and staff.
Comply with all health and safety guidance and other relevant legislative requirements.

Ensure that monitoring and regulatory returns are completed and comply with Trident Group policies and procedures, LA and CCG contract standards; working within the principles of Quality and Continuous improvement.
Deliver care and support according to the NSF and NICE guidelines and evidence based care.
To undertake any other duties commensurate to your role, when required, for the needs of the service

The benefits;

  • 34 days annual leave, plus the option to purchase up to 5 additional days
  • Birthday leave
  • New Home leave
  • Life assurance (3 x salary)
  • Employee Assistance programme
  • Employee Wellbeing programme
  • Flexible Working options

About You

Experience in a mental health setting, including experience with crisis intervention and prevention
Previous experience of managing, supporting and motivating a staff team.
Experience of budgets; preparation and management.
Experience of working in partnership with other agencies and building positive working relationships with key stakeholders and regulators.
Strong planning and organisational skills.
Experience of reviewing, monitoring and evaluating care and support delivery.
Ability to lead and manage a team to deliver outcomes for customers.
Able to manage workload and priorities.
Values diversity and demonstrates practical commitment to the equality of opportunity.

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

  • Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
  • Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. 

As a Disability Confident Committed Employer, we have committed to:

  • ensure our recruitment process is inclusive and accessible
  • communicating and promoting vacancies
  • offering an interview to disabled people
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
  • at least one activity that will make a difference for disabled people


All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

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