German Speaking Support Analyst - Expiring soon!
Posted 22/05/2024 by Adecco
German Speaking Support Analyst
6 month initial contract
£185 pd inside IR35 via umbrella
Hybrid working - Edinburgh 2 days pw and remote 3 days pw
This role is a full time telephony based role operating in a hybrid model. The selection criteria below will be used as part of the evaluation process:
- Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors.
- Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly
- A very good understanding of the Business Areas supported and associated critical systems in order to understand the impact of outages upon their service.
- A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment.
- Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS.
- Type:
- Contract
- Start Date:
- ASAP
- Contract Length:
- 6 months
- Contact Name:
- Login or register to view
- Job Reference:
- JN -052024-376685_1716392891
- Job ID:
- 221703329
- Applications:
- Less than 10
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