Independent Living Apprentice

Posted 22/05/2024 by Grand Union

MK7, Simpson, Milton Keynes

Independent Living Apprentice 

£18,000 per annum 

Milton Keynes 

Full Time Apprenticeship (24 Months) 

Join our dedicated Life24 team as an Independent Living Apprentice (known internally as a Life24 Apprentice) on this exciting 21-month journey! Gain invaluable experience and training while assisting our team in delivering top-quality services to our customers. 


  • Qualification – Level 3 Housing & Property Management 

  • Duration – 21 months 

  • Provider – Learning Curve Group 

  • Location - Blend of office and remote working 

  • Learning time - 6hrs per week off the job learning (1 day a week) with the 

  • training provider 


The remainder of your week will be spent in the role either at our stylish Milton Keynes office (2 days minimum) or working from home once you’ve settled into the role. 


What you’ll be doing  

  • Assist with customer account setup, management, and correspondence. 

  • Handle orders, invoices, and enquiries via phone and email. 

  • Shadow Life24 Advisors and Technicians to learn visiting and technical roles. 

  • Carry out data checking and update digital noticeboards. 

  • Refer customers to internal and external services. 

  • Support Activity Days and understand Partnership Forums. 

  • Raise safeguarding referrals and assist with audits. 

  • Engage in repair reporting and payment support. 

  • Learn equipment installation, deinstallation, and stock management. 

  • Record customer interactions on business systems. 


We’ve attached a full job description and training plan to help you understand what this Apprenticeship will involve - be sure to check it out before applying! 


What we’re looking for  

  • Good written English and Mathematics. 

  • Confident with basic IT – Word, Excel, Outlook and OneDrive. 

  • Empathetic and a passion for helping others. 

  • Resilience 

  • Willingness to learn and take on feedback. 

  • Ability to travel with a full UK driving licence. 

  • DBS clearance (we’ll provide this check) 


No prior experience is needed for this role, just a willingness to learn and a passion for helping others  


You’ll need to have GCSE grade A-C or 4-9 points in both English and Maths. If you don’t have this don’t worry, we will support you to complete Level 2 English and Maths prior to your end-point assessment 


Perks of working at Grand Union 

Annual leave of 25 days, rising to 30 days after 5 years of service 

Generous pension scheme – employer contribution up to 10%. 

Extra day's leave for no sickness absence in the financial year. 

Christmas week off (no need to use your annual leave allowance!) 

Opportunity to buy/sell annual leave. 

Enhanced maternity, paternity, and adoption leave. 

Paid emergency and compassionate leave. 

Life assurance (2x salary). 

Generous sick pay. 

Free annual flu jabs. 

Paid qualification. 

Plus more – check out the full list of benefits in the attached document! 


Important Information 


We do not provide visa sponsorship; you must be eligible to work in the UK, reside in the UK for the duration of your employment and provide Right to Work evidence. 


We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. 


Closing date: 6 June 2024 

Phone screening: 11 June 2024 

Assessment day: 13 June 2024 

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