Housing Services Officer

Islington


I am recruiting for a local authority who is looking for someone to provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible.


Job Role

To ensure a prompt, courteous and helpful response when dealing with queries from tenants/residents, members of the public or their representatives, including elected Members, outside agencies and partner organizations.

To interview, make an initial assessment and log r tenants/residents, customer's enquiries on the Council's internal housing system (HTS Triage Form), scanning and indexing related documents and completing detailed notes and reports on case files.

To sign post and refer tenants/residents to relevant internal teams and to other agencies as necessary for advice on Tenancy matters, welfare rights, social services, immigration and other issues using referral procedures.