Tenant Liaison Officer
Posted 16/05/2024 by Niyaa People Ltd
Tenant Liaison Officer
Mon-Fri (8-5pm/ 40hours)
Temporary - 3 months
Birmingham ( office/ site based)
£16-18ph via umbrella
As a Tenant Liaison Officer, your key responsibilities will be:
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- local community and the Customer Care Department
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
As the successful Tenanr Liaison Officer, you will have the following:
- Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience
- Experience in the construction industry (preferred)
- Great customer service experience
- Have clean UK Drivers License
- Previous property maintenance or construction experience would be beneficial
If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
- Type:
- Contract
- Start Date:
- 15/05/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- J26020
- Job ID:
- 221663397
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