Customer Care Administrator

9 month fixed term contract

The company are a Five Star builder who have a requirement for a Customer Care Administrator to provide maternity cover over a 9 month period.

The role - To assist and support the Customer Care Manager and Head of Customer Care in providing a high quality service to our customers, safely, professionally and within agreed or reasonable timescales.

The Customer Care team requires the ability to deal effectively and efficiently with all internal and external customers and be able to manage customers' expectations appropriately with the objective of achieving customer satisfaction.

Key Responsibilities & Standards:

• Providing Admin support to the Customer Care team
• Processing invoicesand contra-charges
• Logging of NHBC / LABC warranty claims
• Chasing contractors for appointment dates (after 7 days)& issuing reports
• Updating last weeks and next week tasks(liaising with homeowners and contractors for information)
• Contractor updates- updating and closing out jobs
• Maintain a polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
• Assist the Customer Care Manager and Head of Customer Care with day-to-day business and customer requirements.
• Work within the guidelines of the NHBC, LABC, other bodies and company standards.
• Ensure accuracy of all details recorded on the system.
• Communicate regularly with customers to keep them updated.
• Regular meetings with the Customer Care Manager to discuss any contractor, customer issues, activity and updates.

Skills and experience required:

• Previous experience working for a house building or housing contractor
• Customer Experience skills, understanding of customer needs and expectations
• Excellent communication and interpersonal skills
• Ability to work well under pressure and multi-task effectively
• Attention to detail and strong organisational skills

This is a 9 month fixed term contract (until Feb 2025)

Working hours: Monday to Thursday 8.30 am to 5pm and Friday 8.30am to 4.30pm

Salary - dependant on experience

26 days holiday (pro rata)

Pension

If you are interested in the role, and would like to apply, please contact Deena at Fawkes & Reece.