Job Title: Network Operations Engineer
Location: Edinburgh or Newcastle. Hybrid 3 days on site, 2 days remote
Reporting to: Network Infrastructure Manager

Job Purpose:
Our aim is to connect organizations to secure, scalable IT infrastructure and the UK's digital edge through a national network of data centers and cloud platforms. As a Network Operations Engineer, you'll play a crucial role in ensuring efficient and timely provisioning of infrastructure network services for our clients.

Key Responsibilities:

• Provide support to our core network across UK sites and international points of presence.
• Handle various networking tasks including daily network monitoring, cabling requirements, and provisioning additional network resources.
• Manage and maintain core and distribution network devices such as Cisco ASR routers.
• Implement solutions meeting the needs of our core network and customer solutions.
• Document changes and adhere to approval processes.
• Ensure consistency and standardization of all network projects.
• Perform scheduled core network maintenance tasks and internal network support.
• Conduct graphing, monitoring, and configuration backups for core network devices.
• Provide network support to different departments within the organization.
• Handle customer communications, including cases, phone, and email requests related to our core network and customer solutions.
• Manage network failures and coordinate escalations to management and third-party suppliers.
• Provide regular informational updates to Account Managers and Technical Teams regarding scheduled maintenance and improvements.
• Ensure advance notice is provided to clients for maintenance work in line with SLAs.
• Generate innovative solutions in work situations.

Additional Responsibilities:

• Flexibility to adjust responsibilities as required.
• Handle confidential information professionally.
• Adhere to organizational requirements regarding content and reporting lines.

Special Conditions:

• Some UK travel required.
• Some out-of-hours work required, including on-call and overtime paid by approval.

Person Specification:
Education & Qualifications:

• HND/BTEC or related IT, Computer Science, or equivalent qualification.
• CCNP certification or equivalent experience.

Experience:

• Experience in customer service.
• Working experience in Networking background.
• Strong experience with Cisco routing/switching/firewall equipment.
• Experience with routing protocols including MP-BGP & OSPFv2/v3.
• Experience with MPLS technologies.
• Experience with Cisco ASA and/or Fortinet firewalls.
• Experience with other network technologies.

Competencies & Skills:

• Understanding of OSI model and associated network service components.
• Knowledge of IPv4 & IPv6 addressing and sub-netting.
• Enthusiastic, driven, committed, and flexible approach to work.
• Solutions-driven with excellent problem-solving skills.
• Excellent written and spoken English.
• Team player with the ability to work independently.
• High degree of accuracy and attention to detail.
• Ability to work well under pressure and to deadlines.
• Familiarity with ITIL, project management frameworks, and network industry best practices.