Job Title: Administrator
Pay: £11.44 per hour
Temp to perm
Hours: Monday - Friday 08:00 - 16:30

Location - Stoke on Trent

Hybrid Working

Main Duties include:

• Provide a friendly and professional point of contact for the Operations Team and Sub Contractors for any queries or concerns.
• Interpret and log data, inputting details into an in-house system, providing and tracking o work on a regular basis understanding of the status of the work and ensure SLA's are met.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
• To support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.

Qualifications and Key Skills:

• 3 GCSEs at grade C or above or equivalent
• Relevant customer service experience
• Good written and verbal communication skills
• Self-motivated, professional and enthusiastic
• Positive team member but with the ability to work on own initiative
• Willingness to learn and embrace change
• Able to work in a fast-paced environment

If you are interested in the role and believe this is something for you please click apply with CV below.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.