Tenancy and Estate Management Officer

Loughborough


Job Role

I am recruiting for a local authority who is looking for a Tenancy and Estate Management Officer to operate within a wider Housing Service. The main functions of the Housing Service are to provide a holistic approach to the management of properties owned by the Council. The Housing Services Team incorporates Income Collection, Tenancy and Estate Management, Management of Anti Social Behaviour, Tenancy Support and Leasehold Management.

To be an active participant within the Housing Services Team providing a comprehensive high quality tenancy and estate management service to tenants and leaseholders.


Duties and Responsibilities:

To support the Housing Services Manager and Housing Team Leader in the management of an excellent customer focussed tenancy and estate management service.

Take full responsibility for the tenancy and estate management of council dwellings for a designated housing area being the point of contact for all service users, partners and stakeholders.

To actively promote and initiate customer involvement and be responsible and accountable for all residents' groups/activities in the designated area including estate walkabouts.

Establish and maintain a highly visible presence within your designated area; ensuring that the estates are regularly monitored and well maintained, and that the tenancy and estate management service reflects the needs and aspirations of the local community.

To manage tenancies to ensure compliance with tenancy conditions (excluding anti social behaviour) and undertake any associated work regarding preventative or enforcement action regarding breaches of tenancy.

To undertake any work associated with tenancy changes ensuring that all actions adhere to policies and procedures.

Ensure effective liaison with Tenancy Support and other agencies to provide additional care and support to our most vulnerable tenants.