Community Care Assistant

Louth, Lincolnshire

Care Responder

Are you passionate about the care people receive and looking for a more varied and responsible position? Are you looking to make a difference with an organisation that holds its customers at the heart of all they do? If so, then this may be the role for you!

Position: Community Care Responder

Location: Louth

Hours: Full-time or part-time

Salary: £23,707 per annum (pro rata)

Contract: Fixed Event until 31st March 2025

Benefits: Employee Assistant Programme provided by BUPA, Mental Health First Aider support, Dementia Friends Training, Blue Light Card, Charity Worker discounts, including an employer portal, Discounted tickets for events provided by Tickets for Good and Uniform and PPE.

Closing Date: 27th May 2024. We reserve the right to close the advert before the closing date if we receive a sufficient number of applications.

Application: Please note that we will ask all applicants to complete our application form in line with our Recruitment Policy.

About the Role

As a Community Care Responder, no two days are the same. With a multitude of tasks to keep you busy, and supporting clients with different needs, every day will be challenging but rewarding.

Your day might start with a breakfast call with a client before providing personal care assistance. You may be supporting with medication or be that one person a client looks forward to seeing each day, aiding their recovery at home. In between our care calls, you might be needed to respond to a lifeline call, assisting someone experiencing distress.

Together with our partners, we enable older people to stay in their homes safely, preventing an ambulance call out and prolonged periods in hospital.

The salary for this role from 1st April 2024 is £23,707 for full-time employees with a holiday entitlement of 196 hours a year. We pay 45p per mile up to 10,000 miles as a driving licence and access to your own car is essential to meet the needs of the service. The expansion of the contract is scheduled to last until 31st March 2025.

Key responsibilities of the Community Care Responder include:

  • Meet the Customer at their home in a timely manner.
  • On entering the Customer’s home, ensure safe access and all facilities are switched on and working.
  • Ensure the internal layout of the home is safe to support safe mobility.
  • Establish the Customer’s outcomes and agree on an appropriate care plan to achieve them.
  • Provide comprehensive care and support packages including personal care if required.
  • To complete a short-term care profile and other associated paperwork in partnership with the Customer.
  • To communicate with family, friends, and neighbours if the Customer wishes you to do so.
  • Ensure stocks of food and refreshments are adequate if requested to do so by the customer.
  • Make sure day-to-day belongings are in the right place and easy for the Customer to gain access/use.
  • Install, test, or check Telecare and other communication systems are operating successfully.
  • Respond to a Telecare alert by visiting the Customer’s home.

About You

The charity is looking for a passionate Care Responder who is looking for a more varied and responsible position.

To succeed in the role of Community Care Responder, you will be:

  • Willingness to work a variety of shifts including weekends and night shifts
  • Full driving licence with access to own vehicle
  • Satisfactory Enhanced DBS check
  • Willingness to follow organisational Policies & Procedures
  • Understanding and appreciation of the needs of older people and people at risk
  • Positive attitude and a good sense of humour
  • Good organiser and timekeeper
  • Commitment to providing a customer-focused service

About the Organisation

The employer is an independent local charity, working to support the older people of Lincoln & South Lincolnshire. They have been working in the local community to help older people for over 60 years in various forms and are a brand partner to Age UK National.

You may have experience in areas such as Initial Response Officer, Response Officer, Care Assistant – Rapid Response, Emergency Response, Rapid Response Advisor, Rapid Response, Care Assistant, Helpdesk, Call Handler, Adviser, Advice and Information, Call Handler, Call Response, Initial Response. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Contract Length:
Job Reference:
Job ID:
Less than 10

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