Opportunity for an E-Commerce and Production Administrator to look after UK and European orders for branded products, South London

The Sourcing Team source ethical and sustainable promotional merchandise for some of the UK’s Europe leading organisations. We have partnered with Leaderpromos Agency, a top 40 US promotional merchandise agency of over 120 professionals based around the globe.

We are focused on sustainability and have been awarded the coveted B Corporation status. We also hold EcoVadis Platinum in the UK putting us in the top 1% for ethical and sustainable practices and hold ISOs for both Environmental and Quality processes.

About the role

We are looking for a new colleague who will play a key role in managing our online E Commerce webstores platforms and ensuring a seamless customer experience.

The role will be to manage e store requests and orders end to end, both those products held in our warehouse and those made to order through manufactures in the UK and Europe. Made to order will focus on arranging quotes, branding, placing orders, delivery and liaising with customers the whole way through.

We are looking for someone with a proven track record in e commerce, is customer service oriented, has a strong background in production of consumer goods, and who is used to working at pace and can prioritise work across many projects.

Ideally, the candidate would have experience in the promotional product industry but may have transferable skills gained from other sectors for example print.

We are looking for someone who can:

Monitor and respond to customer inquiries promptly

Place and deliver orders from the store

Liaise with manufacturers to receive proofs and sign off from customers

Ensure delivery on time and to the agreed specifications and quality expectations

Communicate with customers regarding order status and updates

Handle customer inquiries and provide exceptional customer service

Maintain accurate records of quotes, orders and invoicing

Ability to foresee and work to counter any challenges both upfront and as they arise

Collaborate with the sales and buying team to resolve any order-related issues

Manage product listings on various e-commerce platforms

What the skills and qualities are:

2 – 3 years’ experience with order management systems, e-commerce platforms and production

Proven experience in an administrative or order processing role

Detail-oriented mindset with a focus on accuracy and quality of work

A proficient planner with organisational skills and ability to priorities projects

Strong problem-solving skills and the ability to work well under pressure

Previous experience in customer service environment is essential

⁠Team player who can clearly communicate both internally and with customers

Track record of developing good supplier relationships

A can-do colleague to join our small friendly team, who brings professionalism and a sense of humour to the role.

The Sourcing team are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that the diversity of our team helps create a culture of teamwork, collaboration and innovation and makes the difference to our business. We are an equal opportunity employer and are committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.