Our client a mental health charity is currently, seeking an experienced Charity Administrator for an initial 10 month FTC with a strong possibility of extension, to join their team.  Reporting, to the Administration Manager you will be part of the administration team responsible for the administration of the charity’s services. The post holder will be the predominant point of contact for young people and professionals contacting the services and, hence a sensitive and professional telephone manner will be of key importance.

Key Responsibilities include:

• Providing general administrative support to service managers and practitioners including developing/maintaining electronic and paper-based administrative systems and procedures to support the work.
• Responding to telephone and email enquiries from young people, parents, and professionals.
• Managing central and service email inboxes ensuring that emails are responded to promptly and appropriately and that relevant staff are aware of actions taken/required.
• Overseeing the work of administration volunteers, agreeing tasks, and offering support as required.

About you:

• Interest in and empathy for young people and ability to respond sensitively to young people in distress on the phone and in person and via email or text.
• Highly computer literate and confident using Office 365 and related applications.
• Confident in the use of databases including database entry and producing basic statistical reports.
• Experience in handling confidential information and an awareness of Information Governance / GDPR Regulations.

We are seeking applications from enthusiastic experienced Charity Administrators who are skilled in administration, systems, and structures with knowledge of the charity or NFP sector. You must also have a proactive and forward thinking attitude with a hands-on approach. Please apply via Langton N4P for further details on this position.