Team Manager (Customer Retention)

£31,000 - £32,000

Milton Keynes

12 Month Fixed Term Contract

Are you an experienced Team Manager with a background in customer retention? Do you enjoy motivating others and setting a good example to your team? Are you driven to achieve a high standard of work and to deliver a top-quality service? If so, this could be the role for you. Our forward-thinking client is seeking an enthusiastic and dedicated professional to drive this project to success. As a Team Manager, you will play a pivotal role in leading the team to achieve exceptional results.

As a Team Manager (Customer Retention) your duties will include:

• Leading and motivating a small team of temporary workers, fostering a culture of excellence and continuous improvement.
• Providing coaching and support to team members, ensuring high levels of motivation and staff retainment.
• Managing debt chasing and retention strategies to meet and exceed targets.
• Overseeing the delivery of projects within your area of specialisation, taking a lead role in their success.
• Ensuring SLA's are met, driving operational excellence.

To be a successful Team Manager (Customer Retention) you must have:

• Proven experience as an effective team leader/manager with exceptional coaching skills.
• People management experience, ideally within a customer service/call centre environment.
• Proficient in reporting progress against retention and conversion targets.
• Ability to use and interpret operational data to deliver valuable insights.
• Familiarity with CRM/Enquiry management systems.

If you feel you have what it takes to be the Team Manager (Customer Retention), please apply today because we’d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)