Housing Business Support Manager

Location: Benfleet

Salary: £67 200 - £74, 880 (£35 PH 6-month contract) £45 PH / Umbrella

Working Schedule: Monday – Friday (Hybrid 2 x days in office

Company description

Connect Personnel are representing an outstanding organisation based in Benfleet who currently employ nearly 350 staff, and are delivering over 150 council services, both statutory and for the community's well-being and benefit. They aim to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.

The Opportunity

This is a full time, temporary opportunity for a period of 6 month for the role of a Housing Business Support Manager. This role offers flexible working, with the expectation of being in the office 2 days per week.

Accountabilities

• Manage capital works programs: Set programs, contract management, budget monitoring, and completion data recording.
• Ensure gas/electrical safety compliance: Generate compliance reports, raise priority works, and assist in legal processes.
• Monitor KPIs and performance: Utilize Ideagen software to manage KPIs, generate monthly reports, and update targets regularly.
• Develop policies and procedures: Create procedures to improve service delivery and knowledge within teams, such as rents procedure and OHMS amendments.
• Maintain data quality: Ensure accuracy of data in various systems including HMS, KPI software, and contracts, and provide clean data to contractors for improved service delivery.

The Experience You Will Bring

• Knowledge of the procedures, operational functions, and legislative requirements of the housing sector
• Able to communicate effectively and represent the council in a positive and professional manner.
• Excellent IT skills, including use of a range of software packages such as Microsoft.
• Excellent track record of delivering services with high customer satisfaction.

We are proud to be a disability confident committed employer. We’re committed to interview all disabled applicants if they meet the minimum requirements of the job. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

This is an excellent opportunity to join an innovative and leading firm in its industry. Please contact Connect Personnel for a confidential discussion or apply today!