Service Coordinator

Service Care Solutions are currently seeking a highly motivated and experienced Service Coordinator to join London Borough of Redbridge's Children's team. The successful candidate will be responsible for assisting the Head of Service and management team in providing a high-quality service to the community.

• Build and maintain good referral pathways and relationships with key stakeholders in the department and in the community
• Take ownership of business-critical pieces of work involving legal issues and child protection queries, resolving routine non-complex issues and escalating more complex issues to the Manager and/or the Head of Service
• Produce and maintain Excel spreadsheets and ensure that high-level data remains accurate
• Liaise with the management team and professional workforce in order to monitor the progress of works and feedback on completion
• Assist social workers in coordinating the legal work space, this includes training, monitoring and feedback
• Analyse proposed legislation, regulations, or rule changes to determine how the agency services could be impacted
• Contribute to improving the business, by putting forward new ideas and, when requested to do so, implementing change
• Manage documentation, including contracts, staff and clients records

• Excellent critical thinking and communication skills
• Ability to evaluate the performance of a high performing department and work toward improving the service provided to the community
• Experience in providing executive support to management teams and developing projects
• Effective first-level communication and liaison service with internal and external stakeholders
• Ability to respond and resolve straightforward enquiries and problems, judging when to pass complex queries on or involve others, in order to provide an effective service and clear advice to colleagues and callers

• Relevant field or equivalent experience
• Experience in a similar role in a public sector or social care environment
• Proficient in Microsoft Excel and other relevant software

If you are interested in this Service Coordinator position, please submit your CV via email to (url removed) or call the office on (phone number removed). I look forward to hearing from you :).