Job Opportunity: Operations Manager - Homeless Prevention

Location: Hillingdon, London

Contract: 3-Month Contract

Salary: £375.75/day

Working Arrangement: Hybrid

Are you passionate about making a difference in your community? Do you have experience in leadership and management within housing services? An exciting opportunity has arisen for an Operations Manager - Homeless Prevention at a local authority in Hillingdon.

Responsibilities:

• Lead and manage the Homeless Prevention and Housing Allocations Teams, providing housing advice, allocation, and assistance to residents in need.
• Proactively lead the service to deliver housing options advice and prevent homelessness through statutory assessments.
• Manage the council's allocation and re-housing services, including maintenance of the housing register and resolution of housing-related issues.
• Select, develop, and manage the performance of the Homeless Prevention and Housing Allocations Teams in line with council policies.
• Ensure effective communication to maintain team engagement with the council's vision and priorities.
• Manage and deliver panels enabling key groups to access suitable housing and support, ensuring consistency and transparency.
• Ensure the delivery of a professional, responsive, and individualised service to residents requiring housing advice.
• Oversee the operational delivery of frontline services, maintaining high-quality casework management and customer-focused contact arrangements.
• Lead all aspects of housing register and allocations functions, ensuring applications are processed and assessed within agreed time scales and policies.

Requirements:

• Degree level education in a relevant field or equivalent experience.
• Management qualification to diploma level.
• Membership of a recognised professional body.
• Expert knowledge in the operational delivery of statutory homelessness or housing allocations services.
• Ability and willingness to participate in an emergency out-of-hours housing service rota.
• Flexibility to meet the needs of the service.
• Significant management experience in leading demand-led, client-facing teams.
• Experience in complex casework and case management systems.
• Successful track record operating at a management level in housing or similar organisations.

If you're ready to lead a dedicated team in preventing homelessness and ensuring housing assistance for residents in need, we encourage you to apply to this exciting role.