Training & Maintenance Coordinator

9 month FTC - maternity cover

£30,000 per annum (pro rata based on length of contract)

Solihull - Office Based

About Our client:

They are a global manufacturing leader dedicated to excellence in their field. With a commitment to innovation and customer satisfaction, they continually strive to set industry standards. As they uphold their reputation as a leader, they are currently seeking a Training and Maintenance Coordinator to join their team for a 9-month maternity cover position.

Job Description:

As the Training and Maintenance Coordinator, you will play a pivotal role in ensuring the smooth and efficient operation of internal processes while delivering exceptional customer service to their clients. Your primary responsibilities will include scheduling engineers and trainers' visits, managing contract renewals, and fostering positive relationships with both new and existing customers. Your focus will be on providing outstanding customer support and fostering business growth.

Key Responsibilities:

• Coordinate and schedule visits for engineers and trainers, ensuring timely and efficient service delivery.
• Manage contract renewals and ensure all agreements are up-to-date and accurately maintained.
• Act as the primary point of contact for customer inquiries, providing prompt and courteous responses to address their needs.
• Cultivate strong relationships with both new and existing customers, understanding their requirements and offering tailored solutions.
• Provide proactive support to customers, identifying opportunities to enhance their experience and increase business opportunities.
• Collaborate closely with internal teams to ensure alignment and effective communication of customer needs and expectations.

Qualifications:

• Previous experience in a customer service or coordination role, preferably within a manufacturing or technical environment.
• Strong organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Proficiency in MS Office Suite and scheduling software. Diary Management is required.
• Ability to work independently and collaboratively within a team environment.
• Attention to detail and a commitment to accuracy in all tasks.

Benefits:

• 25 days annual leave plus Bank Holidays
• Birthday Day off
• Christmas shutdown
• Annual leave buy and sell scheme
• Pension salary sacrifice scheme
• Active social committee

Hours of Work:

• 37.5 per week Monday - Friday
• Rotational - 8.30am - 4.30pm/9.00am - 5.00pm and 9.30am - 5.30pm

If you are interested in applying for this fantastic opportunity as the Training and Maintenance Coordinator, please apply NOW! we will reach out to you to discuss why you would be a great fit for this role.  You need to be able to commit to the 9 months contract. We look forward to hearing from you!