Your new company
A family owned and managed business based on the outskirts of Bury St Edmunds.

Your new role
This Service Office Manager (maternity cover) will be 100% office-based and form an integral part of a 5/6 person office-based team. This is a varied and busy job which is responsible for the day-to-day operation of the Service Team comprising Service Technicians/Engineers and Administrative staff (both office-based and remote workers) to ensure the customer's needs are met in a timely manner. Duties will be varied and will include but not limited to:

• Provide day-to-day customer service including breakdowns, repairs, routine equipment service and installations, ensuring customer needs and targets are met.
• Day-to-day team management performance, time and KPI management of the Service Team.
• Day-to-day contact with customers either by phone or email.
• Managing the Service Administration support team
• Ensuring implementation of H&S processes in liaison with the H&S Advisor.
• Attend sales meetings and other meetings as may be required, preparing regular reports.
• Forecast/planning of customer monthly servicing/other requirements and time/hours utilisation available for tasks completed.
• Ordering parts required for procurement by raising job requisition, job sheets, sales orders and purchase orders.
• Ensure service fleet vehicles are maintained, including services and MOTs, liaising with the Service Director regarding repairs/replacement of vehicles as required.

What you'll need to succeed
To succeed in this job you will require current office management skills, a robust personality and be used to dealing with people at all levels. This would suit a candidate with industrial, manufacturing or engineering experience. Additional skills required:

• Multitasking and the ability to prioritise
• Financially savvy
• Customer-centric with strong customer service skills
• The ability to manage up
• Technical/engineering experience and skills are advantageous.
• Commercial acumen.

What you'll get in return
In return, you will receive a £competitive salary with a discretionary completion bonus.

• Monday to Friday, working from 8-5pm
• 100% office based (new office space from summer 2024)
• On-site parking

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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