Skills Required: DSS, IMAC, Apple Mac, PC, Hardware, Software, VIP, VVIP, Audio Visual Support, Customer Service.

Key Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops, and servers.
• Provides maintenance and support on legacy products
• May Provides Support for Enterprise Products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers, and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanour, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Key Qualifications

• High school degree required
• 6 months to 1-year hands on technical experience
• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
• Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
• A+ certification a plus
• Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, . COMPTIA, and NETWORKPLUS
• Troubleshooting software and hardware problems
• Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
• Ability to test and certify PC, networks, servers, and client approved software applications and associated peripherals
• Knowledge of client specific internal procedures and service delivery requirements
• Excellent analytical and client communication skills
• Client and/or governmental clearance may be required
• Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix
• Police or criminal background verification may be required