The job holder will be required to provide a professional and efficient HR administration service and a high-quality telephone and email advice service, together with transactional support service, ensuring consistency of practice and compliance with corporate people, management policies, processes and standards. Must have HR experience and have worked as part of a busy HR team. Hybrid role – office three days a week Monday/Tuesday/Thursday Maidenhead– WFH 2 days a week.Please note this is a contract from May-December 2024 

Key Tasks & Responsibilities

Working within a team of seven HR Service Team members, the role includes but is not limited to

· Provide first-line support to people managers and employees on a variety of queries and a range of Employee Relations issues both over the phone and email, escalating to HR Advisor Tier 2 when necessary

· Maintain all standard employment correspondence in line with best practice and UK legislation changes, including GDPR.

· Record and maintain accurate information on MyHR the company’s HR system

· Production of meaningful management information.

·Provide effective and efficient HR administration to ensure appropriate approval processes have been followed and both HR and payroll implications are fully considered, including (but not limited to)

·Collating all documentation with respect to new starters (proof of entitlement to work in the UK, ensuring the completion of the mandatory pre-placement screening, etc) and advising the appropriate person of any potential problems.

· Issuing all documentation in respect of a new starter, i.e. offer letters, contracts, benefits information etc.

·Managing the leavers ‘off-boarding’ process, ensuring all documentation has been sent to Line Manager and Employee. Making sure the Leaver details are input correctly on MyHR and payroll information is up to date.

·Providing employee references

·Issuing contractual changes documentation (salary, hours, promotions, etc) and ensuring MyHR is updated

·Inputting payroll data into MyHR, checking the payslips during ‘Trial period’ and reporting any discrepancies back to our payroll provider within the deadline.

·Ensuring processes remain lean, and updating forms, policies, and the HR Portal on CosTeam to reflect any changes made to polices.

·Ensuring that the annual pay review and bonus schemes are communicated and implemented accurately and on time and letters are sent.

· Responsible for the maintenance and efficiency of HR electronic filing systems, including archiving.

·Administer Employee Benefits to ensure that all employees are included in relevant schemes (e.g. Bupa, Pension etc) and details are recorded in HR Evolution.

· Liaise with SD Worx to resolve any payroll queries i.e. Tax, National Insurance, Pension and other Company Benefits.

· Ensuring compliance and governance in line with company policy and applicable legislation.

Person Specification

Essential (minimum required)

· Appropriate administration experience within an HR / payroll function

· Proactive with a desire to learn

· Ability to prioritise and escalate where necessary

· Strong customer focus

· Proficient in relevant Microsoft Office Suite applications

· Strong written and verbal communication skills

· A positive team orientated outlook

· Good data entry/keyboard skills with an eye for detail

· Experience of working with an outsourced payroll provider.

Desirable (the ideal)

· CPP or CIPD an advantage

· Knowledge of HR Systems

About You

· Visitors Card -Yellow

Key Competencies

· Sets and achieves high standards for themselves and for others, takes personal accountability for results, and monitors performance against preset objectives and performance standards

· Challenges themselves and others to find new approaches to business issues, generates new ideas for improving performance and takes the business to new levels of performance and success

· Responds professionally and creatively to satisfy the needs of customers to the mutual benefit of both businesses. 

·Identifies, anticipates and navigates problems and obstacles to performance in an orderly and calm manner. Responds creatively to personal and team problems

·Communicates openly and honestly with others, listens to differing views and seeks to create a common understanding and agreement to proposed actions

Collaborates successfully with others in pursuit of business goals, adapting quickly to different styles and roles, and encouraging others to contribute to their full potential

· Leads by example – using personal enthusiasm and drive to create a dynamic environment in which individuals and groups are motivated to contribute to the success of the business

·Sees the development of people as key to business success and ensures it is a key focus of management activity

· Takes personal responsibility for ensuring that our client is best in class in providing a safe, healthy and environmentally responsible workplace

· Successful Candidate must a meet the following Key Competencies in addition to those above.

·Integrity and trust

· Attention to detail

· Initiative

·Adaptability

·Judgment

· Tenacious and resilient

· Work with attention detail under pressure