Housing Compliants Admin Support Officer
Posted a week ago by Adecco
Client
Local Authority in Ealing
Job Title
Housing Compliants Admin Support Officer
Pay Rate
£18.04 an hour PAYE
Hours
35 hours Mon to Fri (09:00:AM - 05:00:PM)
Duration
3 Month Contract
Location
This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing).
Description
Your primary duties are to:
* Acknowledge and respond to customer complaints within the agreed service level agreements
* Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised
* Communicate with customers over the phone, email and our customer portal
* Liaise with key stakeholders to progress the customer complaints
* If appropriate, calculate redress and compensation in line with the enact policies
* Maintain databases and spreadsheets
Candidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
- Type:
- Contract, Temporary
- Start Date:
- ASAP
- Contract Length:
- 3 Months
- Contact Name:
- Login or register to view
- Job Reference:
- 7662_1713796694
- Job ID:
- 221515988
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