Job Opportunity: Repairs Work Planner (Temporary)

Position: Repairs Work Planner
Contract: Temporary, 2 Month contract
Possibility of Extension: Yes, based on performance
Pay Rate: £17.59 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: CB4 0GU

Job Purpose:

To manage, coordinate and monitor building services appointments daily including reallocation of work to operatives; to ensure appointments are achieved on target during sickness absences, and holiday periods and prioritise jobs based on urgency.

Key Responsibilities:

• Manage appointments in close liaison with operatives, supervisors, technical Coordinators and the customer service centre to ensure clear communications are maintained and customer enquiries are addressed within deadlines.
• Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels.
• Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved.
• Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems.

Qualifications and Experience:

• Must have experience of working in the social housing sector
• Relevant experience in work planning and utilising IT systems
• Relevant experience in the repairs and maintenance sector
• Experience in a customer-focused service
• Building Construction or trade-related qualification at NVQ 3 is desirable

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