Direct Sales Support Executive

Hybrid Working (1-2 days in office)

Join our client, a leading player in the automotive industry, as a Direct Sales Support Executive! This is your chance to be a part of a dynamic team that is driving success and innovation. With great perks like hybrid working and gym membership, you'll enjoy a fantastic work-life balance.

Location: Coventry

Contract Type: Temporary

Contract Length: 12 months

Working Pattern: Full Time

Hourly Rate: £15.38

Monday-Thursday: 8:30am-4:45pm

Friday: 8:30am-3:00pm

Total: 37.5 hours per week

As a Direct Sales Support Executive, your main responsibility will be to deliver exceptional customer service and sales support. You will play a vital role in responding to customer and brand inquiries, providing accurate information, and ensuring compliance with all regulatory requirements.??

Key Responsibilities:

• Respond to and resolve inbound key rental account enquiries
• Answer and manage verbal and written inquiries, ensuring customer satisfaction
• Build strong relationships with key rental account customers
• Collaborate closely with the Rental team
• Update and maintain records for quoting, contracts, and customers
• Follow and work within the current fleet process
• Own customer issues through to resolution
• Coordinate effectively with colleagues across different departments
• Monitor performance to meet targets, deadlines, and procedures
• Maintain a customer-focused approach, providing value-driven services
• Initiate and activate new Key Rental Account contracts
• Prepare and deliver reports to HQ teams
• Ensure adherence to regulations and requirements
• Manage the de-fleet process at the end of contracts
• Adhere to formal regulatory processes and policies
• Fulfil other reasonable duties as required by management

Skills Profile:

• Treat customers with respect, adhering to principles of fairness
• Build strong, long-term customer relationships
• Confident in decision-making and prioritisation
• Take ownership of work queues
• Excellent verbal and written communication skills
• Strong negotiation and objection handling abilities
• Maintain a satisfactory attendance record
• Ability to achieve performance targets
• Proactively identify and implement service improvements
• Exceptional attention to detail and problem-solving skills
• Ability to communicate effectively with diverse audiences
• Self-driven and motivated
• Ability to receive and apply feedback
• Sense of urgency in meeting targets
• Adaptability in a rapidly changing business environment
• Able to work independently with minimal supervision

Experience:

• Previous experience in a Customer Service position Essential
• Experience in the automotive or consumer finance industry preferred

IT Skills:

• Intermediate level proficiency in Excel and Word
• Experience in workflow management systems Desirable

Don't miss out on this amazing opportunity to join our client's team and make a real impact in the automotive industry! Apply now and take the next step in your career journey

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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