Title: Equine Practice Development Manager

Location: Home based

Duration: 6 months initially

Responsibilities:

• Making multiple product and resource presentations/discussions utilising a wide range of materials including presentations and websites
• Conducts these discussions solely via remote channels using web based technology
• Initiates and answers sales and administration calls, both inbound and outbound, for the organisation’s products and services. Identifies and qualifies prospective customers and seeks to support them in line with company’s resources
• Develops a keen understanding of customer needs and is able to support these by selecting the most appropriate tools and service offerings to support the development of customer relationships
• Meet specific sales KPIs in line with the national and local targets. Ensuring targets, KPIs and objectives are tracked and monitored, learning and employing account management techniques to ensure that activity meets the needs of the customer and brand.
• Managing day to day activities including updating systems and ensuring all administration is completed in an accurate and timely manner
• Working collaboratively with all business unit colleagues with an interest in the customer relationship
• Implement and deliver account/campaign plans in line with sales and marketing objectives ensuring optimum return  
• Good understanding and adherence of all company policies, standards and procedures
• Represent the company in the most positive and professional manner at all times
• Analyse, assess and interpret customer sales data to identify trends, patterns and opportunities; utilise this knowledge to propose innovative solutions, ensuring effective measurement and evaluation of the incremental impact of solutions.

Requirements:

• An animal health background is preferred although not essential
• Ability to work well within a high-performance team culture
• Wide ranging and good communication and interpersonal skills within remote discussions
• Self-motivated and able to use appropriate levels of assertiveness to engage internal and external customers
• Ability to work to deadlines
• Competent and confident use of Excel spreadsheets, PowerPoint, Microsoft Teams, web-based applications and CRM systems. Ability to multitask these applications at once, whilst engaging customers in appropriate discussions
• Drive results - demonstrates clear motivation and focus in achieving measurable, tangible results