Service Manager - Business And Information 

Based in Wembley, London

6 Month Contract

36.99 PH - 36 hours PW - Inside IR35

Job Purpose:

• Lead and manage the Customer Access Business and Information Team with a strong emphasis on excellent performance and efficiency.

• To manage the allocated budgets with a value of £2,725,000 in accordance with our clients procedures and financial regulations (including the Customer Access Business and Information Team budget, the client’s Stationery budget, the Customer Access Management budget, the Support Services budget, the Improvement & Performance budget.

• Flexible Working from Home Equipment Capital budget ensuring that savings targets are met, regular monitoring reports are submitted according to corporate timescales and the relevant service areas run efficiently.

• To oversee efficient and professional day to day administrative support to the Resident Services Directorate (CDS).

• Strategic management of the Client’s Support Services team, incorporating digital postal facilities.

• Responsible for the management and clienting of various corporate contracts including the corporate Print Room Contract, the Corporate Interpreting and Translation contract and the Royal Mail contract.

Knowledge (please specify all essential criteria):

• Knowledge of local government, ideally involving working directly with senior officers and elected Members.

• Good knowledge of standard MS Office packages, e.g. Microsoft Word, PowerPoint, Excel, Outlook and MS Teams, and their application.

• Sound knowledge of the range of communications tools and techniques and their appropriateness for particular requirements.

• Good working knowledge of processes required to meet legislative requirements and policies and standards of Local Government.

• Knowledge and understanding of managing budgets, in accordance with financial regulations.

• Knowledge of legislative requirements for data protection and accessibility.

Experience needed:

• Ability to engage with service areas, elected members, partners, stakeholders, the media and the wider community, engendering confidence and respect.

• Ability to interpret financial information and management statistics

• Ability to manage people, performance and budgets.

• Ability to prioritise and manage own workload in a busy environment.at all levels in a multi-disciplinary organisations, including Member engagement and to work under pressure to conflicting deadlines at a strategic level.

• Advanced knowledge of methods and approaches that secure service improvement, project management, lean efficiencies, improving customer pathways, operating model design.

• Communicating and influencing skills Ability to contribute to the longer term development of the service area.

• Communication and influencing skills to inform, consult and negotiate with a range of audiences in a straightforward, articulate, sensitive and persuasive manner, both orally and in writing

• Effective leadership and co-ordination of working groups and the achievement of positive outcomes.

• Effective project management skills to deliver projects and initiatives to agreed briefs and timescales.

• Identify and encourage innovative solutions, support a can do culture and achieve results.

• Intellectual ability to be able to think and act strategically, analyse complex evidence and develop practical, innovative and entrepreneurial solutions to the management of strategic issues and complex problems.

• Knowledge of how to achieve sustainable workforce change, role design, competency mapping, learning & development interventions, objective setting and performance management.

• Leadership and management skills.

• Organisational skills to plan and prioritise performance and improvement work programmes and multiple projects to deliver results to time and within budget, managing risk and resolving barriers to success.

Due to high demand we are only able to respond to applications that meet the required criteria