Our client, a global player in the publishing sector, is looking for an experienced Sales Operations professional to work within an existing Sales Operations team, for a period of 3 months starting end-April 2024. This person will support the first stage of implementation of a new Salesforce transformation as it goes live. This role would suit a proactive, detail-oriented individual who is used to operating in a fast-paced environment, preferably with experience of working alongside programme teams, and supporting sales teams as they transition to new process, tools and ways of working

Responsibilities:

• Supporting sales teams, and stakeholders as they start to use the new CRM
• Identifying, escalating and working with the programme team to fix any issues, or answer any data or user interface questions that come from the sales teams
• Supporting the dual running plan to build the required cross-checking, dashboards and reports to support teams
• Following escalation procedures, and understanding the impact of any specific requests that are received in order to give context and understand why those requests are being made
• Creating specific, predetermined dashboards and reports for teams in Salesforce,
• Supporting the work to bring the next Wave of sales colleagues into the platform

Skills and Experience:

This short-term contract would suit someone looking to bring their existing sales operations experience to bear and be part of delivering our client’s new Salesforce platform.  A successful candidate will have:

• Deep understanding of the Salesforce platform
• Analytical and detail orientated approach to working with business users as they adopt and learn on a new technology platform in to their daily lives
• Ability to see beyond ‘the ask’ and understand what is possible, or actually the best way forward for sales users
• A focus on how to embed and simplify our new system, not further change or add to processes
• Clear understanding of what good process and data governance looks like.

Additional Non-Core Capabilities:

• Experience working with sales people in a fast paced global, environment
• Ability to work independently and escalate and communicate issues when required