Job Title: Business Analyst (Incident Manager)

Location: Bromley
Duration: 6 Months

Our well renowned banking client is currently on the market for an Operations Analyst (Incident Management), the role is a hybrid role (3 days in 2 days from home). The position is a 6-month contract with the potential to extend.

• Description:
  Provides Incident and Event Response support for Global Operations businesses.

• Demonstrates business acumen to facilitate the implementation of solutions regarding business recovery at the time of an incident and/or event.

• Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.
  
  High Level Core Responsibilities:
  

• Actively lead and triage significant multi-FLU events, leveraging key support tools and references to ensure understanding and effective communication of potential impact to customers/clients experience, processes and/or other significant business disruption.
  

• Drive results, by effectively consulting with business partners during response to events, and also ensuring all stakeholders are accountable for any post event results (such as impact and quality analysis)
  

• Create timely and accurate business communications, ensuring documentation of the incident is accurate
  

• Using sound judgement, escalate incidents to senior leadership when required
  

• Represent incidents in operational status and incident review meetings as well as post problem review and incident follow up
  

• Interact effectively with teammates, management and partners and work with a sense of urgency as well as have the ability to multi-task
  

• Provide On-Call support for rotating Weekends and Holidays as needed

Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.