Community and Hospital Support Worker

Stoke-On-Trent

£23,000 a year

Fixed Term (12 Months)

The role

We’re looking for someone to join our trusted team to deliver a service that brings residents of Stoke-on-Trent safely home from hospital. You’ll be based at Royal Stoke University Hospital working with partners and establishing links within the voluntary and community sector to support customers and their needs.

Job requirements

• Support customers with their urgent practical needs, which are preventing them from being discharged home from hospital like providing emergency food, fitting temporary key safes, and arranging furniture moves.

• Help to prevent hospital re-admission by completing referrals to the ‘Voluntary Community and Social Enterprise’ support services or to social prescribers.

• Record patient engagement, completing monitoring as required to track service effectiveness.

• Balance the needs of the service with the needs of the customer by taking a flexible approach.

• Have a great partnership approach by working with staff to ensure the service is embedded and continues to meet the needs of the community.

• Promote the service to ensure customers who need it can access it by engaging with VAST and other local directories.

What we’re looking for:

• Experience of working in the Social Care sector.

• Excellent communication skills.

• An understanding of what great customer service is.

• A commitment to fulfilling contractual requirements for commissioned services.

• Capability to work under pressure and manage multiple tasks and demands.

• Idea generation and implementation.

• Capability to report both to your line manager and the service manager for regular updates.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

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