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Major Incident Manager
Duration - 3 Months
Location - Warwick / Remote

Summary

My high-profile utilities client is looking for a Major Incident Manager to join their team Based at their Warwick offices (1 day a Month on site) on an initial 3-month contract with chance of extensions.

As Major Incident Manager, you will need to support the MIM team during your shift. Ultimately responsible for managing Global P1 - P2 incidents thought the complete lifecycle. This includes.
* Stakeholder communication - email and SMS
* Technical and Management bridges
* Producing post incident reports
* ITSM (Service Now) ticket management
* Provide MIM guidance.
* Ensure upstream management communications are clear and concise.

Key Accountabilities:
* To ensure internal and external; supplier KPI's are met and maintained.
* Follow established MIM process and policy.
* Maintain MIM documentation in line with service owners' requirements.
* Ability to track all actions and highlight accountabilities.
* Drive incidents to resolution
* Recording actions clearly and accurately under pressure
* Update and contribute to process improvements.
* Ensure a full understanding of the NG landscape.

Knowledge & Experience Required:
* A minimum of 5 years working as a major incident manager in a global 24x7 environment
* Experience of working on 24x7 Rota
* Operationally working in a global team and co ordinating offshore resources
* Multi-tasking
* Ability to manage stakeholder escalations.
* Understand and prioritize ticket engagement.

Qualifications Required:
· Preferred ITIL 4 qualifications

If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.