A Multinational Energy Company based in Cardiff is seeking a Customer Service Advisor to join their team on a contract basis for 3 months initially. (Extension highly likely)

Hybrid 2 days a week office, rest remote.

This role is working on a predictive dialler making outbound calls as well as dealing with inbound internal calls and main objective is to book smart meters, this role is target drive where achievable targets will be set weekly to the advisors.

Outbound & Inbound call centre, working off a list of current business customers, making calls to ask them if they would like to upgrade to a SMART meter (which is a free service)

No sales needed, but experience in customer services and objection handling would be helpful so they can give advice and describe benefits to the customers about the meters but not hard selling - they will be speaking with existing business customers, so a first-class respectful service is expected. Previous experience would be beneficial.

Key skills:

• Previous experience in call centre environments
• Superb customer services & communication skills
• Good IT skills (especially Excel)
• Personable and engaging
• "Treating Customers Fairly"

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We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.