Camden’s Caretaking Service plays a significant role in Housing Management’s ambitions for creating and maintaining a safe community/estate to support the health and wellbeing of residents.

The role supports this by providing a visible presence and trusted service in the delivery of a flexible, responsive high quality caretaking service on our housing estates and the small number of street properties who receive this provision. Ensuring a high standard of cleanliness to internal elements of residential buildings in addition to the external areas within the parameters of an estate.

The service also involves a wide and varied range of responsibilities that includes overseeing the performance of waste management, grounds maintenance and managing health and safety issues, working with the Council’s various service teams and contractors through to supporting first responders in any given emergency.

This service is further complimented by the resident staff who in addition to their role, provide an out of hour’s emergency service at night and at weekends.

Caretakers are highly valued by residents who perceive them as the face of the Council and the first line of contact for advice and support by members of the community. In particular, those residents who choose to live independently yet require additional support via the Caretaker offer. Flexibility to adapt and make informed decisions in challenging situations is critical for this role.

The post holder will be required to work creatively and effectively alone, with their team colleagues, officers and other stakeholders to maintain high quality customer outcomes and able to influence this process.