An opportunity has arisen for an experienced Administrative Services Manager to join a leading Housing Association based in London on a contract basis. The successful candidate will oversee a dedicated team of coordinators, ensuring seamless administrative support for the legal services team and external providers. If you thrive in a dynamic environment and are committed to delivering exceptional service, this role is for you.

• Monday to Friday 9am - 5pm 
• £18 per hour
• Office based role during first 4 weeks, based either from Farringdon or Croydon offices. Hybrid potentially available once operational in post.

Key Responsibilities:

• Leading and motivating a team of coordinators to provide outstanding administrative support to both transactional and litigation aspects of the legal services.
• Continuously improving internal processes to optimise service delivery, including allocation management, inbox monitoring, and preparation of legal documentation.
• Ensuring timely and accurate distribution and filing of physical and digital documentation, as well as archiving.
• Acting as a responsive point of contact for stakeholders, including residents, internal teams, and external legal service providers.
• Handling inquiries and complaints effectively, maintaining high customer service standards.
• Contributing to the development of office practices and providing regular performance reports to the Legal Services Director.
• Managing the case management system and ensuring up-to-date record-keeping.
• Fostering professional relationships internally and externally.

As a People Manager:

• Leading by example to uphold organisational values and policies.
• Providing day-to-day management of team members, including training, performance evaluations, and addressing any issues.
• Creating a supportive work environment aligned with our values.

Requirements: Knowledge & Experience:

• City & Guilds/CILEx Level 3 Diploma for Legal Secretaries (Essential)
• Knowledge/experience of leasehold/shared ownership and property transactions (Desirable)
• Understanding of leasehold law and regulations (Desirable)
• Experience in a legal or related environment, with proven team leadership skills (Essential)

Skills:

• Strong communication skills (both verbal and written)
• Proficient IT skills
• Excellent organisational skills, including time management and delegation

Click 'apply now' to submit your updated CV, or contact Jason Burgess directly for an interview

If this particular job doesn't align with your preferences but you are exploring new opportunities, reach out to us for a confidential discussion about your career.

*Graham Rose is committed to equality in the workplace and is an equal opportunity employer. This vacancy is being advertised on behalf of Graham Rose Ltd who are operating as a recruitment business and agency